What is your return policy?

If you are not satisfied with your purchase for any reason, please contact us and we will be happy to issue you a refund. However, please note that return shipping costs will be deducted from the refund amount.

How do I initiate a return?

To initiate a return, please contact our customer service team via email at support@saturatedshop.com or by phone at 6606195054. They will provide you with further instructions on how to proceed with your return.

What items are eligible for return?

Most of our products are eligible for return. However, please note that certain items, such as personalized or custom-made products, may not be eligible for return. Please contact our customer service team for more information.

How long do I have to return an item?

You have 30 days from the date of purchase to initiate a return. After this period, we may not be able to accept your return.

How long does it take to process a refund?

Once we receive your returned item, we will inspect it and process your refund within 5 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.

Can I exchange an item instead of returning it?

Unfortunately, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.

Do I need to pay for return shipping?

Yes, return shipping costs will be deducted from your refund. The exact amount will depend on the weight and dimensions of the returned item. Please contact our customer service team for an estimate of the return shipping costs.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund, depending on the circumstances.

Do you offer international returns?

At the moment, we only accept returns from customers within the United States. If you are an international customer and have a return request, please contact our customer service team for further assistance.

How can I contact your customer service team?

You can reach our customer service team via email at support@saturatedshopl.com or by phone at 6606195054. We are available to assist you Monday to Friday, from 9am to 5pm (EST).